QUALITY in the City of PRIEVIDZA

After a personnel and organizational audit that resulted in a new organizational structure for City Hall, a priority of the city in the past year has been to put a quality management standard into place. The city had managed to achieve an important objective in the autumn of 2004, when an independent certifying company in Zvolen, QSCert, awarded the City of Prievidza an ISO 9001:2000 certificate, based on a consulting process that took place over several months. The certificate is an internationally acknowledged standard of quality management. Implementing a quality management system is a positive signal the City of Prievidza is sending, not just in regard to potential investors here and abroad, but above all in relation to its own residents, who have an understanding that the office's activities are efficient and dynamic to the maximum extent.

QUALITY in the city of PRIEVIDZA

• Creating active communication space with residents
• Inspiring citizen interest in public matters
• Determining an gaining knowledge about the needs of city residents
• Ensuring flexible fulfillment of requests from citizens
• Obtaining opinions from citizens on how the city is working and their satisfaction
• Creating conditions for the city's development
• Monitoring and evaluating QMS processes and taking action for permanent improvement
• Ensuring necessary resources for operating processes
• Creating conditions for improving employee expertise and professionalism